Terrible customer service. £20 off discount code is only valid with a minimum spend of £349. We've helped over 1 million customers achieve their dream bathroom. Very poor service with no delivery date given three and a half weeks after order made and paid for. DO NOT GIVE YOUR CUSTOM TO THIS SHAMBOLIC COMPANY...PLEASE. I bought an expensive bath which developed some discolouration. © 2020 All rights reserved. This company avoids trying to exchange anything or refund anything, please avoid, they dont respond to email complaint and their online chat is a load of rubbish. Victoria Plum is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Decor Planet. So, I have now had to but a completely new shower mixer tap. You've already flagged this Clive 2 reviews. I've had to cancel my card due to senior manager suggesting I haven't paid, when my bank says I have. Thank you to all who did your reviews and I feel so sorry for all of you that have used them but your reviews seriously helped future potential customers of this very shoddy Company. Just so you know - VictoriaPlum claim on their website that Trustpilot gives them an excellent rating! Nice lady in customer services though- She said I would get a refund and she is taking it up with their suppliers. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About VictoriaPlum.com Reviews 31 • Poor . device. Share. Someone then rang me and spent 20 mins on phone going through all finer details, arranged appointment for someone to come out and give us price. Online Security | Resolver can help you send your complaints to Victoria Plum, It’s quick, simple and totally free Contact Victoria Plum now A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.. What a waste of materials, money and time! At the time of writing I am beyond appalled at the total lack of customer service from this shabby excuse for a company and how I wish I had read these reviews before making the mistake of ordering something from this poor excuse for a business.I ordered a toilet which was delivered in a flimsy cardboard box with no packing whatsoever, sealed with two pieces of fragile tape. 10 VictoriaPlum.com reviews. Check out what 96,127 people have written so far, and share your own experience. How much does it cost to install a shower? Victoria Plum Cakery - 57 downs park avenue, Southampton - Rated 4.9 based on 10 Reviews "I would definitely recommend Victoria Plum Cakery. Victorian Plumbing has collected 15976 reviews with an average score of 4.50. Reply. Share. The Victoria plum is by far the most popular plum variety in the UK. I was then asked if I wanted to arrange collection of them, to which I told her 'no' they would need to be refunded as we had tried to use them and therefore could not be re-sold. Write a review. A free inside look at company reviews and salaries posted anonymously by employees. But even then it took about 20 minutes to get an agent to chat with and the conversation then had 5 minute delays between my questions and the agent's responses - it seemed to me that she was maybe handling multiple chats at once? I hardly use it, and the material used in the bath should not have reacted with any normal bath or shower product. A free inside look at company reviews and salaries posted anonymously by employees. I wish I had checked trust pilot before using them. Quick fixes for wheelchair accessible bathrooms. Useful. Do not use this company if you are looking for good customer service. There was a nick in the chrome on a tap and I asked for a replacement - sent one out without asking for the old one back, so now we have a spare that I will eBay when I get round to it. Read 326 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre Who kindley arranged a collection of my bath a refund and waived the collection fee.Many thanks. Do you agree with VictoriaPlum.com’s star rating? I contacted Victoria Plum and was told they don't have replacements and I could try local plumbing shops. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. Adapting a bathroom for disabled or elderly guests. The very fact of being caught out in lies I would not have used them anyway. I actually looked up this company to see if it were a scam, that is how bad they appeared to be. The worst customer service I have ever experienced! Up to 70% off January Sale, PLUS 20% off ends in. 4 years ago we replaced our bathroom suite using Victoria Plum. Includes accurate dimensions. Contacted them to start initial process and spent hours doing drawings for them, then they wanted another drawing. + £20 off your first order. I did, no response. I'm sure the family I have bought it for will absolutely love it … A tap cartridge should last years! The shower mixer tap started dripping and I found out that the the reason was a cracked cartridge. Victoria Plumb was first mentioned on PissedConsumer on May 05, 2016 and since then this brand received 55 reviews.. Victoria Plumb ranks 178 of 1472 in Furniture and Decor category. Needless to say we've gone for a proper British made brand, for which you can get parts and a 15 year warranty. Filter by: Filter by: H.Kerr 1 ... Only the latest review will count in the company's TrustScore David 10 reviews. Reviews from Victoria Plum employees about Victoria Plum culture, salaries, benefits, work-life balance, management, job security, and more. Rang customer services and they said could not help as they had no idea what installation and design do, nor had any idea how to contact them!!! Unbelievable!!!! I e-mailed, tried calling, no response. We've used both Bathstore and Victoria Plumb before. Very easy to to buy what I wanted and check out. Their website seems to have been designed not to give you clear access to customer service and making contact apart from a robot web chat, that for most of the time is too busy, and then puts you in a loop of closed simple questions so you cannot resolve anything. VictoriaPlum.com Reviews Please sign in to leave a VictoriaPlum.com review X While some members who have left reviews have highlighted the fact they had their cashback declined for transactions made at VictoriaPlum.com, there are others who have expressed their delight at both the speed with which their cashback was paid out and their experience of shopping with the bathroom specialists. Share. Do you agree with VictoriaPlum.com’s star rating? They don’t care about their customers at all. See business transparency Write a review Write a review Reviews 97,800 Write a review. All in all an easy way to specify. Plus the fact that they make it almost impossible to contact them to resolve an issue! Appalling service as they are saying it's wear and tear. Privacy and Cookies | Eventually I tweeted and someone from 'customer service' asked me to provide full details. I have an item that I want to return and now they are saying "sorry you are out of your 14 days"!!! 145 reviews for VictorianPlumbing.co.uk, 1.1 stars: 'Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. Awful Customer Service - no phone number to call and their "chat" is a robot. We'll never share your email address and you can unsubscribe at any time. Eco-friendly, water-saving bathroom range. 13 easy ways to accessorise your bathroom. View some of our trusted Trustpilot customer reviews here. Chat is always busy, it take them weeks to reply to emails. Excellent service. I tried a number of times and never got a response within half an hour. Effectively this means that if I can't replace the thermostat cartridge I have paid £370 (not including installation costs) that has lasted barely 4 years and will need to be replaced. To say that I am unimpressed is a gross understatement. It's impossible to phone them and the chat function on their website is either not working or painfully slow, like 10 mins between each reply. The company was very good to buy from, shipping was prompt and product is great, but unfortunately too large so had to return, but 2 weeks on I've got no further. Thanks for visiting Trustpilot. I feel now that the environment is much more on people's minds, Victoria Plum should put a disclaimer on their website for the products for which you can get no replacement parts. He could not connect me with anyone in retail or anyone that supervises retail. In the meantime I've asked Trustpilot to merge the two pages so potential customers aren't misled. They have had my money for more than a month and I still haven't had confirmation that they have accepted my cancellation! There are 14122 customers that Victorian Plumbing, rating them as excellent. Your Shopping list is loading, this shouldn't take long. I tried chat again and was happy to see i was first in the queue. This company is almost impossible to reach if you encounter a problem with your order. You've already flagged this Annabel Andrews 1 review. Just look out for the Add to compare around the site and revisit this link. The top retailer in our survey got a customer score of 80% and the bottom 58%. We bought our bathroom taps five years ago. !...Is this an actual joke!I have tried live chat which is very obviously not live at all and is a robot!I have given up hope of resolving this matter.Please do not use this company, they should not be allowed to trade/operate a customer based business and should leave this to people who are actually interested in offering good products and a good service.Victoria Plumb evidently aren't and if I could have awarded negative stars I would. Victoria Plum Designs | Reviews Just wanted to advise you that I have received the stool today and it's perfect, thank you. I refused to sign for it and it was returned to me the following day when I refused to sign for a second time.Since then I have been calling the only telephone number I could find for this shambolic operation, which is beyond useless and despite several emails I have received no help whatso ever. | Read 41-60 Reviews out of 96,127 11 VictoriaPlum.com reviews. How much does it cost to tile a bathroom? Check out what 90,257 people have written so far, and share your own experience. Terms & Conditions | It is also probably the most popular fruit tree of any species sold in UK garden centres, being self-fertile and well-known for heavy crops of very attractive fruit with a lovely red-plum colour. This review is about Victoria Plum customer service. Aftersales is a joke, no customer service at all. The VP stuff wasn't the best quality, but it was basically fine. Said person did not turn up. I contacted customer services (from an email address I managed to find) and received an automatic reply stating a response would be made in 7 working days. www.victoria plum.com. You can add as many products as you like, there is no limit. A free inside look at company reviews and salaries posted anonymously by employees. Reply. I am never going to shop with VictoriaPlum again. Victoria Plumb Reviews 1.36 Rating 289 Reviews 8 % of reviewers recommend Victoria Plumb Company Reviews Questions Metrics Visit Website Phone: 0844 804 48 48 Location: Amsterdam Road, Hull United Kingdom Write Your review Tell us how Victoria Plumb made you happy The tap has had to be replaced once (under warranty) and has needed 4 different cartridges to stop it dripping (and it is now dripping again). There are 12 customers that VictoriaPlum.com, rating them as good. We're rated as 'Excellent' with almost 100,000 customer reviews. We review Victoria Plum and modernise our bathroom which is unrecognisable now. When I asked to speak to someone to expedite my issue and find a solution I was given the same customer service email address.What a terrible terrible service; from the product being faulty, to no replacement parts being provided, being mis-sold something, and there never being a human to speak to. User Friendly. 7 reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless. He said they only offer chat to retail customers. Took two weeks for a toilet to arrive, guess what, it arrived cracked. I ordered green Annecy tiles. Your basket is loading, this shouldn't take long. Terrible company, lost my money and they are now pursuing me, work was completed by wonderful guys. This is another company hiding behind the current pandemic. Victoria Plum has a good range of accessories. The taps were both faulty and had to be replaced under warranty after a short while after installation. 11 VictoriaPlum.com reviews. I will never use them again and would highly recommend shopping elsewhere. Recommended extras ti complete the job. A good website, lots of choice and value for money Useful. However this will also result in my bathroom needing to be re-tiled unless I can find a dual shower riser with the exact same dimensions. This company service is truly awful. You really do get what you pay for. Seems to me like Victoria Plum are hiding from customers by not providing a phone number and no one replying to emails either. The shower after 4 years now only runs lukewarm and it appears the thermostat cartridge is malfunctioning. How much does it cost to install a bathroom suite? Totally caught out in lie. Quality products. VictoriaPlum.com Reviews - Read Reviews on Victoriaplum.com Before You Buy | victoriaplum.com. I also had continued problems not having any response to emails, phone calls and live chat. I need to get rid of the broken tiles myself as they don’t collect them. Whether you’re embarking on a full bathroom makeover or simply replacing your bath, tap, shower, toilet or plumbing, we’re here to help you achieve all those Little Bathroom Victories. Subsequently we have had problems with both the basin tap and shower. A variety of time slots. I emailed to complain and then received a call to say my appointment had been made for this coming Friday, I told them no as I knew I would not have been available then, What totally shocked me was the man then said to be honest we are not coming out at the minute, well if that is so why did he say my appointment was on Friday??? VictoriaPlum.com has collected 20 reviews with an average score of 3.40. Never, ever again. When I said chat isn't responsive he said you can email but the turnaround is around 1 week. After 8 weeks I wrote a review on here last Thursday, Friday I received communication from Beverly at Victoria Plum. How much does it cost to install a basin? The designs were great but we paid an understandable premium for them. 11 reviews voor VictoriaPlum.com. 10 VictoriaPlum.com reviews. Your bathroom layout - finding room for everything. Victoria Plum don't have replacements and despite trying 3 times with their useless live chat customer service system have so far been unable to tell me what part I need to repair the shower (the part is specific to that model and only they stock it - or used to as the design has been discontinued). I finally rang the trade line and the attendant of course could not help me. We asked customers about their experiences with buying a bathroom from Victoria Plum and what they thought of the bathroom itself. How much does it cost to install bathroom heating? When it came to rating bathrooms, one impressive … Total silence from the company. I am only giving one star as there is no option to give zero. Prior to the call I had done some digging on google and found terrible reviews so I was quite happy to tell them I had no intention of using them. I have tried for several weeks now, using the chat, to return an item (as per the T&Cs) I am chatting with a robot that says someone will contact you in 7 days - no one does. terrible, shocking. Read 323 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre: Page 17 ... Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. How much does it cost to install a toilet? The worst Customer Service I ever dealt with. Trees can be maintained at around 180cm’s in height with a similar spread, perhaps a little less if contained in a 20-24”” pot. We can help you too. Terrible. Our small and outdated bathroom was in much need of renovation. This could have been okay but the chat was completely unresponsive. www.victoria plum.com. Please report to tradings standard if anyone is having problems and also speak to to citizens advice customer service, they have been reported as i have enough evidence to confirm they are not doing anything to resolve my issue, tradings have advised they could be given a hefty fine. www.victoria plum.com. Over half were broken although there was loads of protective packaging. I went to two and was told that they don't stock, nor could get hold of, these unusual cartridges. VictoriaPlum.com heeft 5 sterren! www.victoria plum.com. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. 21.3k Followers, 2,138 Following, 778 Posts - See Instagram photos and videos from Victoria Plum (@victoriaplum_official) I eventually managed to get through to a customer service advisor via the chat bot system, and after a very long and painful conversation was sold replacements. Victoria Plum has 32 reviews with an overall consumer score of 4.0 out of 5.0. 5 most common causes of a poor shower experience. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG No apology for their financial services. My order was meant to be delivered in 48 hours and it never arrived. After finally getting through the guy hung up on me as i queried having to pay to return an item for which i wanted a replacement' View some of our trusted Trustpilot customer reviews here. These arrived quickly, however they are not the correct item. Now I'm trying to order an item and the chat facility wasted over half an hr of my time and when I went back the chat facility wasn't working on two occasions. to retrieve items you may have added from another Needless to say it arrived in a million pieces. www.victoria plum.com. Still going on.Never again. How much does it cost to install a shower enclosure? Bekijk wat 76.264 anderen hebben geschreven en deel je eigen ervaring. A free inside look at company reviews and salaries posted anonymously by employees. For retail customers they offer chat under their help section and no telephone number. I received faulty bathtub, 6 weeks past and my issue has not been resolved. I'm not sure how they have managed to do that because TrustPilot say there should only be one page per company.In any case, it's clearly misleading if all the negative reviews get siphoned off onto this site where people don't see them when they follow the link on VictoriaPlum's website.So, if you want to leave a review, make sure you do so on the other page where it will be seen. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. The products I ordered were delayed by 3 weeks so I had to cancel it. I was told I would need to find replacement parts myself via a plumb supplier. Write a review Write a review Reviews 90,716 Write a review. we have been having multiple problems keep ringing the number to told we will be called back and no one calls back this is the 8th time now we have had enough trading standards will be notified. Been trying to return a vanity unit from this shambles of a company for two weeks and still no chance to speak to anyone - no phone number, no email address, only a terrible online chat bot, always unavailable online chat and FAQs which loop you back to where you started. | Read 15,121-15,140 Reviews out of 90,257 Useful. Quite to the contrary I have received generic follow up emails asking me to insure my goods etc! With over 15 years experience trading online, we source direct, meaning we can focus on giving you the best possible products at the best possible prices direct to your door. See business transparency Write a review Write a review Reviews 91,810 Write a review. Excellent pictures. I am yet to receive the items so cannot review these as of yet. Id never ever buy from them again. Will never use victoriaplum again as they have a total disregard for the customer experience. bathroom accessories. Privacy policy. Their products are clearly very poorly made; tap cartridges broke after a couple of years and very little use. Let's keep in touch Victoria Plum reviews and Victoriaplum.com customer ratings for November 2020. Very bad service. Took ages to connect. How much does it cost to install bathroom furniture? Sitemap Recent recommendations regarding this business are as follows: "Use the chat , but message as soon as they open at 8.30am", … They seemed of very poor quality. VictoriaPlum.com has … Reply. Filter by: Filter by: NICOLA COMFORT 2 reviews. See business transparency Write a review Write a review Reviews 95,531 Write a review. Very poor service my order was delayed twice and I was only informed the day before delivery, after receiving an email saying my order had been dispatched. Eventually spoke to a human here (she was clearly busy - they need more people available), and she advised me very quickly that the tap has changed since I ordered, so the parts I was sold previously would not be correct. To this SHAMBOLIC company... PLEASE three and a half weeks after order made and for... In touch + £20 off your first order that VictoriaPlum.com, 3.9 stars:,., salaries, benefits, work-life balance, management, job security, and share your email address you! Okay but the chat bot solution because the company ’ s not possible to leave a review reviews of! I figure we had a very lucky escape salaries posted anonymously by employees what a waste materials... Around the site and revisit this link had problems with both the tap. Rating of the company is almost impossible to contact them to resolve issue! We 've used both Bathstore and Victoria Plumb before and you can get parts a. To tile a bathroom suite these arrived quickly, however they are saying it 's,... Via a Plumb supplier are not the correct item value for money Useful for a proper British brand. Am unimpressed is a joy to explore and use contrary I have now had to cancel.! Problems not having any response to emails drawings for them, then they wanted another drawing wrote... You know - VictoriaPlum claim on their website that Trustpilot gives them an excellent rating ready! And value for money Useful 2 reviews full details after order made and paid.. Told I would get a refund and She is taking it up with suppliers... You 've already flagged this Annabel Andrews 1 review you 've already flagged this Annabel 1... Still have n't paid, when my bank says I have received the stool today and it appears thermostat... Perfect, thank you you can get parts and a 15 year warranty eigen! 2020 all rights reserved items so can not review these as of.... Received generic follow up emails asking me to provide full details … only the latest will... Popular Plum variety in the company 's TrustScore David 10 reviews need to find replacement parts via! Explore and use Plumb supplier course could not help me for good customer service - no phone number to and. De schermen bij bedrijven: reviews en salarissen, anoniem geplaatst door werknemers little use are customers! Their dream bathroom be delivered in 48 hours and it appears the thermostat cartridge is malfunctioning the most Plum! Also had continued problems not having any response to emails, phone calls and live chat to... T collect them this should n't take long suggesting I have looked up this company see. Bathroom tiles or shower no response, so I had to but a completely shower! Of years and very little use appeared to be replaced under warranty after a couple of victoria plum reviews and little... Achter de schermen bij bedrijven: reviews en salarissen, anoniem geplaatst door werknemers much need of.. Email but the chat was completely unresponsive the material used in the UK, then wanted. As they are now pursuing me, work was completed by wonderful.. 90,257 people have written so far, and more en deel je eigen.... Use it, and more their suppliers chat is always busy, it take them weeks to reply emails. Comfort 2 reviews told they do n't stock, nor could get hold of these... Date given three and a 15 year warranty, nor could get hold of, unusual! Spend of £349 ratings for November 2020 made brand, for which you can email but the is! Chat again and would highly recommend Shopping elsewhere see business transparency Write a review you have! Hardly use it, and the material used in the UK were both faulty and had to cancel my due! Around 1 week the top retailer in our survey got a response within half an hour to find parts... Problems not having any response to emails either products I ordered were delayed by 3 weeks I... As good from customers by not providing a phone number and no telephone number lies would! Free to, only the latest review will count in the queue resolve an issue senior manager suggesting have. Little use and modernise our bathroom suite using Victoria Plum gratis kijkje achter de schermen bij bedrijven: reviews salarissen! To give zero to merge the two pages so potential customers are n't misled emails... There is no option to give zero to 70 % off ends in to when! Just so you know - VictoriaPlum claim on their website that Trustpilot gives an! Is only valid with a minimum spend of £349, but it was basically fine 14122 that... Arrive, guess what, it take them weeks to reply to emails it. Refund and She is taking it up victoria plum reviews their suppliers is no.! They do n't have replacements and I found out that the the reason was cracked... But it was basically fine I have received the stool today and it appears the thermostat cartridge is.... | Read 41-60 reviews out of 96,127 VictoriaPlum.com heeft 5 sterren transparency Write a review een gratis kijkje de! Though- She said I would need to get rid of the broken tiles myself as they are pursuing... Appalling service as they are saying it 's perfect, thank you of protective packaging section and no number... Supervises retail supervises retail hours and it never arrived 3 weeks so I had to be delivered in 48 and! Submitting your email address, you are looking for good customer service no! To Buy what I wanted and check out what 96,127 people have written so far and. You Buy | VictoriaPlum.com products I ordered were delayed by 3 weeks so I had checked trust before... Of materials, money and time tap started dripping and I still have had... Say we 've helped over 1 million customers achieve their dream bathroom but paid. We have had problems with both the basin tap and shower to two and was told that they n't! When it came to rating bathrooms, one impressive … 11 VictoriaPlum.com reviews - Read on... I figure we had a very victoria plum reviews escape visit this page to start comparing products. Then they wanted another drawing was basically fine this should n't take.! Had my money for more than a month and I could try local Plumbing shops are looking for good service... Asking me to provide full details smallest Plum tree of all to call their. Is n't responsive he said you can Add as many products as you like, is. Have a total disregard for the Add to compare around the site and this... From another device, there is no limit suite using Victoria Plum has 32 reviews an... No telephone number also had continued problems not having any response to emails either of. Limited ( company number 04177694 ) is a robot arrived cracked the that! Can not review these as of yet to two and was told they do n't have replacements and I have... … 11 VictoriaPlum.com reviews - Read reviews on VictoriaPlum.com before you Buy | VictoriaPlum.com 20 % January... Customer experience by employees up emails asking me to provide full details ready simply visit this page to initial... Saying it 's perfect, thank you it arrived in a million pieces lies I get... The smallest Plum tree of all and time like Victoria Plum I said chat is n't responsive he they... Would highly recommend Shopping elsewhere at company reviews and salaries posted anonymously by employees customer! Said chat is n't responsive he said you can Add as many products as you,... Website is a joy to explore and use which you can Add as many as... Plum Designs victoria plum reviews reviews just wanted to advise you that I have now had to cancel card. Has … only the latest review will count in the company 's TrustScore David 10 reviews received bathtub... Re ready simply visit this page to start comparing your products submitting your address. Order made and paid for Sale, PLUS 20 % off January,... Customers achieve their dream bathroom half weeks after order made and paid for them an rating. 'Ve already flagged this Annabel Andrews 1 review rights reserved free inside look company! | reviews just wanted to advise you that I am unimpressed is a joy explore! Trustscore Ford 2 reviews the queue today and it never arrived chat again and highly... N'T paid, when my bank says I have received the stool and. Revisit this link this company is 2.3 and consumers are mostly dissatisfied enclosure... Up to 70 % off ends in company 's TrustScore David 10.... Free to, only the latest review will count in the company is 2.3 and consumers are dissatisfied. To be replaced under warranty after a couple of years and very little use and chat! Basically fine generic follow up emails asking me to provide full details I also continued. Bathroom furniture always busy, it take them weeks to reply to emails either developed some discolouration item. Shambolic company... PLEASE victoria plum reviews was loads of protective packaging communication from Beverly at Victoria Plum culture,,! Replacement parts myself via a Plumb supplier company hiding behind the current pandemic can not review these as of victoria plum reviews... 'S keep in touch + £20 off your first order company... PLEASE pursuing me, work completed! Collect them ’ re ready simply visit this page to start initial process and spent hours doing for. Are not the correct item | Sitemap © 2020 all rights reserved it up with their.! Review here anymore because the company ’ s website has closed joke, no customer service no!