To report a claim as the shipper, the account number associated with this package needs to be added to your profile payment options. There are two things you need to know to get started. UPS Authorizes the Claim. `Cannot submit claim. How to track your UPS missing package claim UPS claims tend to take about ten days to investigate and process completely, at … UPS is counting on the fact that up to 99% of their shippers do not know how to file or serve a Small Claims Court lawsuit. For damaged […] Enter the number of items and cost per item c. *Remember that all UPS packages have a $99 declared value assigned, even if you don’t purchase insurance you can make a claim up to $99 (FIND THIS IN SERVICE GUIDE) d. Be sure to choose “Replace items” or “Repair Items” depending on your situation. Or, if you would like to connect with us, we are available 7am - 7pm CST at 866.385.2130 or email us at capitalus@ups.com. I have a lost package. Package searches can take up to 10 business days. The lost or damaged shipment cannot be more than one year old and the shipment had to have been insured for the full value. Almost any eBay seller can tell you quite a story. UPS delivers on time or you get your money back! Like other major shipping carriers like FedEx and DHL, UPS too offers a refund of shipping charges if it delivers a parcel later than promised.. Once the UPS investigation is complete, a notification letter will be sent to the shipper – not the receiver of the shipment. I tried to put the tracking number into the claims page on the UPS website and it gives me this response" Package is not eligible for claim submission. I need to know my "Shipper UPS Account Number" in order to file an insurance claim for damaged items. Enter all the pertinent information. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. 3. You also have the option to submit photo documentation along with your claim. Then, UPS will ask you to associate a current UPS account number in order to continue the claim – which you will not have and leading you to a dead end. Making a claim with UPS is a good deal easier than making a claim with the post office. Wait 24 hours AFTER the delivery window. However, like other shipping carriers, UPS is increasingly showing an unwillingness to provide refunds for deficient service. Whoa! The stories of filing claims with UPS are legendary. Claim authorized. I can't believe I can't find this infomration in the help forum or anywhere on Paypal or UPS website. a. (note there is a 50 character limit) b. Hello - We have a Priority Mail package that was shipped on 12/18 and the last scan/update was In Transit on 12/22, so it is clearly lost. Visit our claims help center to find tips and more. We have tried to file an insurance claim on 2 different browsers online and cannot utilize any of the pull down menus on their online claim form. 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